2024 Toyota Grand Highlander for Sale near Woodbridge, VA

2024 Toyota Grand Highlander for Sale near Woodbridge, VA

Grand Highlander shown above with optional features and packages. 

Expanding on the size and capabilities of the Highlander, the 2024 Grand Highlander creates even more family travel opportunities in Virginia and beyond. Come to Sheehy Toyota Stafford to explore what this new model to Toyota has to offer, plus the easy shopping options we offer! 

Interior

Inside the Grand Highlander you’ll find three spacious rows of seating that provides a place for up to eight passengers without compromise. There’s 33.5-inches of third row legroom, 39.5-inches of second row legroom, and 41.7-inches of front row legroom, accommodating  everyone from growing teenagers and adult passengers to toddlers in safety seats. Even with all rear seats upright you’ll be able to bring home bulk groceries with 20.6 cubic feet of cargo space1. When you need to load up some extra gear for Widewater State Park, the third row folds flat and expands your options with 57.9 cubic feet of cargo space1. Moving to a new house or bringing home that perfect piece of vintage furniture? You don’t have to worry about delivery fees with 97.5 cubic feet of maximum cargo capacity1 behind the front seats. 

Performance

Putting the interior specs to the side for a moment, let’s talk about the performance numbers for the 2024 Grand Highlander. A robust 2.4L turbocharged 4-cylinder engine provides a balance of power and efficiency with 265-hp, 310 lb.-ft. of torque, and 21/28 MPG city/hwy2. In the spirit of family travel, available AWD ensures that snow or heavy rain won’t delay your trip. In addition to the system that automatically optimizes traction control by transferring power to the wheels that need it most, you’ll have Drive Modes with Multi-Terrain Select. Simply turn the knob located in the center console to Mud & Sand, Rock & Dirt, or Snow mode for extra assistance. Finally, we know that towing capacity is important for many shoppers, and we are happy to report that the Grand Highlander can handle up to 5,000-lb. maximum towing weight3.   

Safety

The modern safety features of the Grand Highlander have your back on Route 1 and your neighborhood streets. Toyota Safety Sense™ 3.0 is a suite of advanced driver-assist tools, including  Pre-Collision System with Pedestrian Detection4, Full Speed Dynamic Radar Cruise Control5, and Lane Departure Alert with Steering Assist6. A newer feature to this system is Proactive Driving Assist7. It combines camera and radar technology to determine if the distance between you and the vehicle or cyclist in front of you is too close for comfort. If needed, the system will apply small braking or steering correction in an effort to avoid a collision. You can explore these safety tools and more with a test drive at our dealership!

 

Key Features

  • Seating for up to 8 
  • 97.5 cubic ft. of maximum cargo space
  • Available AWD with Multi-Terrain Select
  • Proactive Driving Assist*

Grand Highlander Seating

Grand Highlander Touchscreen


2024 Toyota Grand Highlander

Starting at $53,795.00

Please see our incentives page for available current offers

Contact Information

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Crash-Test Ratings

2024 Toyota GRAND HIGHLANDER SUV AWD

Overall
N/A
Front Crash Overall
N/A
Front Crash Driver
N/A
Front Crash Passenger
N/A
Side Crash Overall
N/A
Side Barrier Overall
N/A
Side Barrier Driver
N/A
Side Barrier Passenger
N/A
Side Pole Driver
Full StarFull StarFull StarFull StarFull Star
Side Combined Front
N/A
Side Combined Rear
N/A
Rollover
Full StarFull StarFull StarFull StarEmpty Star

Current Inventory

There are currently no 2024 Toyota Grand Highlander AWD Platinum 4dr SUV for Sale in inventory

Disclaimer

All pricing and details are believed to be accurate, but we do not warrant or guarantee such accuracy. The prices shown above may vary from region to region, as will incentives, and are subject to change. Vehicle information is based on standard equipment and may vary from vehicle to vehicle. Call or email for complete vehicle-specific information.

While every reasonable effort is made to ensure the accuracy of this information, we are not responsible for any errors or omissions contained on these pages. Please verify any information in question with Sheehy Auto Stores. We do not add additional reconditioning or certification fees to our posted online pricing, a majority of our competitors will add these fees to their price. We make every effort to provide accurate information, please verify options and price before purchase, Sheehy is not responsible for errors or omissions. All vehicles are subject to prior sale. Quoted price available on in-stock units only. All prices are exclusive internet prices only. Financing is subject to approved credit through a designated lender. Price excludes tax, tags, and a processing fee of $998 . Some manufacturer rebates and incentives require financing through the manufacturer. Some manufacturer rebates are not compatible with special manufacturer finance offers. Manufacturer Rebates and incentives are valid during the time period set by the manufacturer and are subject to change without notice. Additional manufacturer rebates and incentives may apply to those who qualify and may lower the sales price. See dealer for details. Additional fees may apply to new vehicles transferred from other locations. A $100 transfer fee will be added to the price of all used vehicles transferred in from other locations. An additional $100 will be applied to vehicles transferred over 50 miles. Sheehy Value pre-owned vehicles are NON-transferable.

*These estimates reflect new EPA methods beginning with 2008 models. Your actual mileage will vary depending on how you drive and maintain your vehicle. Actual mileage will vary with options, driving conditions, driving habits and vehicle's condition. Mileage estimates may be derived from the previous year's model.

  • Features

Features

Features

  • Exterior
  • Interior
  • Safety
  • Technology
  • Mechanical
  • Comfort

Exterior

Roof

Moonroof / Sunroof tilt/slide, power panoramic, power sunshade, one-touch open/close, anti-trapping
Roof rails silver

Lights

Daytime running lights LED
Front fog lights LED
Taillights LED
Headlights auto high beam dimmer, LED, wiper activated, auto delay off, auto on/off
Exterior entry lights approach lamps

Exterior Features

Exhaust hidden
Rear trunk/liftgate sensor-activated, liftgate, power operated
Front bumper color body-color
Mirror color body-color
Door handle color body-color
Rear spoiler roofline
Rear spoiler color body-color
Grille color black
Fender lip moldings black
Window trim chrome
Rear bumper color black
Rocker panel color black

Tires and Rims

Wheels aluminum alloy
Spare tire size temporary
Tire type all season
Spare tire mount location inside
Spare wheel type steel
Tire Pressure Monitoring System
Wheel spokes multi-spoke

Windows

Laminated glass acoustic front side, acoustic windshield
Heated windshield wiper rests
Liftgate window fixed
Window defogger rear
Front wipers speed sensitive, variable intermittent, rain sensing
Power windows safety reverse
Rear privacy glass
Rear wiper auto-on in reverse, variable intermittent, with washer

Interior

Seatbelts

Emergency locking retractors third row, rear, front
Seatbelt pretensioners front, rear
Seatbelt force limiters front, rear
Seatbelt warning sensor front
Third row seatbelts 3-point
Rear seatbelts 3-point
Front seatbelts 3-point

Seats

Third row seat upholstery leatherette
Rear seat ventilated, heated, sliding
Driver seat power adjustments height, 10, lumbar, reclining
Passenger seat power adjustments height, 8, reclining
Third row headrests 3, adjustable
Driver seat ventilated, heated
Passenger seat heated, ventilated
Rear headrests 2, adjustable
Front headrests 2, adjustable
Third row seat type 40-60 split bench
Front seat type bucket
Rear seat type captains chairs
Rear seat manual adjustments reclining
Upholstery leather-trimmed
Rear seat folding flat
Third row seat folding split, flat

Steering

Turns lock-to-lock 2.90

Safety

Safety

Rearview monitor in dash
Cross traffic alert rear
Driver attention alert system
Pre-collision warning system audible warning, visual warning, pedestrian detection, intersection/junction turn, intersection/junction cross
Lane keeping assist
Camera system surround view
Traffic sign recognition
Camera system washer rear
Check rear seat reminder
Automatic emergency braking rear, front pedestrian, front, intersection/junction turn, intersection/junction cross
Impact sensor post-collision safety system, door unlock, fuel cut-off, alert system
Child safety door locks
Child seat anchors LATCH system
Safety brake pedal system
Parking sensors rear, front
Blind spot safety sensor/alert
Lane deviation sensors
Crumple zones front, rear

Airbags

Seat cushion airbags passenger front
Airbag deactivation occupant sensing passenger
Side airbags front
Knee airbags driver
Front airbags dual
Side curtain airbags front, third row, rear

Security

Anti-theft system alarm, vehicle immobilizer
Power door locks anti-lockout, auto-locking

Mirrors

Side mirrors integrated turn signals, heated
Side mirror adjustments power, reverse gear tilt, power folding

Technology

Audio System

Radio voice operated, touch screen display, AM/FM, HD radio
Auxiliary audio input Bluetooth, USB, iPod/iPhone
Internet radio app Gracenote
Premium brand JBL
Antenna type diversity, mast
Subwoofer 1
Total speakers 10
Radio data system
Digital sound processing
Speed sensitive volume control
Surround sound
Watts 1200
Satellite radio SiriusXM

Telematics

Electronic messaging assistance with read function, voice operated
Wi-Fi hotspot
Smart device app function vehicle location, maintenance status, lock operation, horn/light operation, engine start, maintenance scheduling, phone as a key, security event/collision alert
Driver assistance app roadside assistance
Navigation data send destination to vehicle, real time traffic
Smart device app compatibility Toyota Connected Services
Navigation system over-the-air map updates (OTA), touch screen display, voice operated
Wireless data link Bluetooth
Hands-free phone call integration voice operated

In Car Entertainment

Connected in-car apps Google POIs, Google search
Infotainment screen size 12.3 in.
Smartphone integration wireless Apple CarPlay, wireless Android Auto
Infotainment Toyota Audio Multimedia

Instrumentation

Customizable instrument cluster
Instrument cluster screen size 12.3 in.
Warnings and reminders lamp failure, low oil pressure, coolant temperature warning, low fuel level, maintenance due
Head-up display
Clock
Gauge tachometer
Compass
Digital odometer
External temperature display
Multi-function display
Fuel economy display MPG, range
Trip odometer

Mechanical

Drivetrain

Drive mode selector
4WD type on demand
Axle ratio 3.33

Engine

Auto start/stop
Battery saver
Battery maintenance-free

Brakes

Rear brake diameter 13.3
Rear brake type ventilated disc
Front brake diameter 13.4
Emergency braking preparation
Front brake type ventilated disc
Braking assist
Electronic brakeforce distribution
ABS 4-wheel
Power brakes
Electronic parking brake auto off
Cornering brake control

Stability and Traction

Off-road driving assist hill descent
Stability control
Traction control
Hill holder control
Trailer stability control

Suspension

Front suspension classification independent
Rear suspension classification independent
Front struts MacPherson
Rear suspension type multi-link
Rear spring type coil
Front spring type coil
Front suspension type lower control arms
Rear shock type gas
Front shock type gas
Front stabilizer bar diameter 28 mm
Rear stabilizer bar diameter 19 mm

Comfort

Convenience Features

Memorized settings liftgate, 2 driver, driver seat, side mirrors
Center console organizer tray, second row, front console with armrest and storage
Wireless charging station front
Rearview mirror camera-based
Adaptive stop and go cruise control fully automated
Autonomous lane guidance lane centering
Power outlet(s) USB-C front, USB-C rear, USB-C third row, 115V rear, 12V front
Cupholders front, third row, rear
Steering wheel tilt and telescopic
Adaptive cruise control
Sunshade side window
One-touch windows 4
Reading lights front, rear, third row
Power steering variable/speed-proportional
Easy entry manual rear seat
Cargo area light
Multi-function remote panic alarm, vehicle and key memory, proximity entry system, trunk release
Power windows lockout button
Courtesy lights door
Footwell lights
Overhead console front
Steering wheel mounted controls audio, cruise control, phone, multi-function, paddle shifter, voice control
Push-button start
Vanity mirrors dual illuminating
Assist handle rear, front
Universal remote transmitter Homelink - garage door opener
Storage in dash, in floor, front seatback, grocery bag holder, cargo tie-down anchors and hooks, sunglasses holder, door pockets, accessory hook
Ambient lighting

Comfort Features

Center console trim metallic
Heated steering wheel
Steering wheel trim leather
Door trim simulated wood
Armrests rear outboard seats
Floor material carpet
Door sill trim scuff plate
Dash trim metallic

Air Conditioning

Rear air conditioning automatic climate control, independently controlled
Front air conditioning automatic climate control
Front air conditioning zones dual
Rear air conditioning zones single
Humidity/dewpoint sensors
Air filtration
Rear vents third row

Dealership Information

Testimonials

Estefany campos
Estefany campos
GOOGLE
2-3-2026
Full Star Full Star Full Star Full Star Full Star

I really enjoyed the treatment

Malcholm Reese
Malcholm Reese
GOOGLE
2-3-2026
Full Star Full Star Full Star Full Star Full Star

Outstanding service!! Even during my travels overseas, my service manager took the time to reach out via WhatsApp to discuss the situation/condition of my car.

William Rulapaugh
William Rulapaugh
GOOGLE
2-2-2026
Full Star Full Star Full Star Full Star Full Star

This is our fourth time purchasing from Sheehy Toyota and it's always amazing! This dealership is truly great!

Carlos Ayala
Carlos Ayala
GOOGLE
1-31-2026
Full Star Full Star Full Star Full Star Full Star

Cecilia in sales is amazing! She listened to everything we wanted and needed and showed us the most amazing car! 100% customer satisfaction survey!!!

patti Schmidt
patti Schmidt
GOOGLE
1-29-2026
Full Star Full Star Full Star Full Star Full Star

Sam was the best. He always is so polite and very knowledgeable. Hi is great

Kathleen Gates
Kathleen Gates
GOOGLE
1-28-2026
Full Star Full Star Full Star Full Star Full Star
Eric Ofei
Eric Ofei
GOOGLE
1-28-2026
Full Star Full Star Full Star Full Star Full Star
Hagar Oforiwaa
Hagar Oforiwaa
GOOGLE
1-23-2026
Full Star Full Star Full Star Full Star Full Star
Anthony Kha
Anthony Kha
GOOGLE
1-21-2026
Full Star Full Star Full Star Full Star Full Star

Matt Pingol is my Service Advisor. Great customer service and I like how the tech sent me a video of what he did. I feel terrible for not remember the gentlemen’s name. Will definitely be coming back to Sheehy Toyota. Thanks guys!!!

Elder Morales
Elder Morales
GOOGLE
1-21-2026
Full Star Full Star Full Star Full Star Full Star

(Translated by Google) Good service, excellent customer service (Original) Buen servicio buena atención al cliente excelente

Steven Sisson
Steven Sisson
GOOGLE
1-21-2026
Full Star Full Star Full Star Full Star Full Star

Josh in service took great care of me, answered all of my questions, and kept me informed during the time I was there for my services. Excellent customer service and experience, highly recommend.

c s davidson
c s davidson
GOOGLE
1-21-2026
Full Star Full Star Full Star Full Star Full Star

Brian Coucher was very helpful and knowledgeable, presented the used vehicle accurately. He also went further in picking me up from the Stafford airport (I flew in from NC to view/purchase) and was familiar with the history of the vehicle and willing to allow the test drive in the modes (interstate and local driving). There was a 30 - 45 minute delay after determining that I would purchase the vehicle. This involved prep of the vehicle and while awaiting to sign documents in "finance". However the process with the gentleman in finance was straightforward (I had certified check for total) and took only about 5-10 minutes. Normally I would not have mentioned the wait times, but I was anxious to get on the road and avoid traffic around DC to F'burg. Overall the experience was excellent. Compared to other Toyota dealers (I buy Toyota vehicles almost exclusively) for shopping and purchases, I found this dealership, and Mr. Coucher to be the most easy to work with at all levels of interaction.

Ian Atkins
Ian Atkins
GOOGLE
1-21-2026
Full Star Full Star Full Star Full Star Full Star

Jimmy Leveque provided exemplary customer service, he took time and patiently explained all the hi tech features of the new Camry to us. We did not feel pressured or rushed in the purchase. Jimmy is not like the stereotypical car salesman, he cares is knowledgeable and is a huge asset to Sheehy sales in Stafford. Based on this interaction my wife is asking would I like a new truck!! You just cant get better than that.

Jaxon Foertsch
Jaxon Foertsch
GOOGLE
1-14-2026
Full Star Full Star Full Star Full Star Full Star
Kevin Gerald
Kevin Gerald
GOOGLE
1-14-2026
Full Star Full Star Full Star Full Star Full Star

The best Toyota in the country, sale person are great financially person the best

Sharon Mullins
Sharon Mullins
GOOGLE
1-14-2026
Full Star Full Star Full Star Full Star Full Star
Adan Medina
Adan Medina
GOOGLE
1-14-2026
Full Star Full Star Full Star Full Star Full Star

Stephani is the best! Purchased our 2025 Sienna and 2026 Supra with her. Couldn’t recommend any other dealer!! Sheehy is the best.

Dana House
Dana House
GOOGLE
1-13-2026
Full Star Full Star Full Star Full Star Full Star

(Translated by Google) undefined (Original) Had an excellent car buying transaction at Sheehy Toyota of Stafford!! I got a great trade in value for my car, and decided to buy a new car!! When I wasn’t really planning on buying, the deal was so good I couldn’t pass it up! Really? Yes Really!! Ask for Mo Sagal for a sales person!!

Jeffry During
Jeffry During
GOOGLE
1-13-2026
Full Star Full Star Full Star Full Star Full Star

(Translated by Google) undefined (Original) If you want a vehicle, a vehicle that is built for you in mind, then go see the folks a SheehyToyota in Stafford Virginia. Right people, right price, right results!

daniel summerall
daniel summerall
GOOGLE
1-13-2026
Full Star Full Star Full Star Full Star Full Star
Jorge F
Jorge F
GOOGLE
1-8-2026
Full Star Full Star Full Star Full Star Full Star

(Translated by Google) undefined (Original) Always a great experience when I have my vehicle services at Sheehy Toyota of Stafford. Sam Sayes is always professional and very helpful.

Lacey Antaya
Lacey Antaya
GOOGLE
1-7-2026
Full Star Full Star Full Star Full Star Full Star
Nawid Haidari
Nawid Haidari
GOOGLE
1-7-2026
Full Star Full Star Full Star Full Star Full Star

Incredible and professional service from the Service department. Special thanks to Matthew Pingol!

Severin Moffo
Severin Moffo
GOOGLE
1-6-2026
Full Star Full Star Full Star Full Star Full Star
Mike White
Mike White
GOOGLE
1-6-2026
Full Star Full Star Full Star Full Star Full Star
Mirna Alvarado
Mirna Alvarado
GOOGLE
1-5-2026
Full Star Full Star Full Star Full Star Full Star
Wendy Rojas
Wendy Rojas
GOOGLE
1-5-2026
Full Star Full Star Full Star Full Star Full Star
Roxana Atela
Roxana Atela
GOOGLE
1-5-2026
Full Star Full Star Full Star Full Star Full Star

Excellent Customer service across the board !!!

Ricardo Henckell
Ricardo Henckell
GOOGLE
1-3-2026
Full Star Full Star Full Star Full Star Full Star

I went to Stafford Toyota this new year and I had the best customer experience I’ve had since I started coming here for my maintenance since 2023. Kaleb Vankinscott made sure I was taking care of to the fullest VIP service. He really went above and beyond for my experience at a dealership to be the best. Thank you 😀.

Johanna
Johanna
GOOGLE
12-31-2025
Full Star Full Star Full Star Full Star Full Star

Everyone was great. Andre made sure getting a car was simple and smooth. He answered all questions I had as someone who was new with everything. Made the process faster than I expected!

Sheryl Usener
Sheryl Usener
GOOGLE
12-31-2025
Full Star Full Star Full Star Full Star Full Star
Adam Davis
Adam Davis
GOOGLE
12-30-2025
Full Star Full Star Full Star Full Star Full Star

Yaser helped us find the car we were looking for and helped us get exactly what we needed.

Alex Bercian
Alex Bercian
GOOGLE
12-29-2025
Full Star Full Star Full Star Full Star Full Star
Justin Hryckiewicz
Justin Hryckiewicz
GOOGLE
12-29-2025
Full Star Full Star Full Star Full Star Full Star
Gabrielle Wisniowicz
Gabrielle Wisniowicz
GOOGLE
12-29-2025
Full Star Full Star Full Star Full Star Full Star

Great and fast service. We just moved here from Alabama and were nervous about going to a new Toyota for our car to be serviced but we felt right at home here.

Shaleya Smith
Shaleya Smith
GOOGLE
12-26-2025
Full Star Full Star Full Star Full Star Full Star

Service was great

Adrienne Brooks
Adrienne Brooks
GOOGLE
12-24-2025
Full Star Full Star Full Star Full Star Full Star

Just purchased a car here and it was a smooth process and never once did I feel pressured at all. Micah was great, very happy with the whole transaction and would recommend anyone come shop here.

Joseph Harpine
Joseph Harpine
GOOGLE
12-24-2025
Full Star Full Star Full Star Full Star Full Star

Got Lucky Snagging My New MEAN MACHINE From These Great People! Insanely Excited and Will Be Working With Them Again To Get My Wife A New RAV4 Come Time! 😁

Chris Gallegos
Chris Gallegos
GOOGLE
12-24-2025
Full Star Full Star Full Star Full Star Full Star

Ryan and the team at Sheehy Toyota of Stafford went over and beyond to make sure we left with exactly what we wanted. That was the fastest buying experience we have ever had!

Thuy Nguyen
Thuy Nguyen
GOOGLE
12-24-2025
Full Star Full Star Full Star Full Star Full Star

Outstanding work & on timlely mannered to get me out to go to work without being overly late. Thank you kindly for your expertise. See you next visit.

Helen Herring
Helen Herring
GOOGLE
12-24-2025
Full Star Full Star Full Star Full Star Full Star

I called because my lift gate wouldn’t go down and the service guy talked us through it and it went down and is acting fine now. We are so thankful for the help that he gave us at Sheehy

muhammad dawood
muhammad dawood
GOOGLE
12-23-2025
Full Star Full Star Full Star Full Star Full Star
Tamaíya Bea
Tamaíya Bea
GOOGLE
12-23-2025
Full Star Full Star Full Star Full Star Full Star

Josh, from the service department, was amazing! Great customer service and he was knowledgeable about all the questions I had. Would definitely recommend him to a friend.

Howard Bailey
Howard Bailey
GOOGLE
1-7-2026
Full Star Full Star Full Star Full Star Empty Star

Micah & Seth were great to work with!

Phillip White
Phillip White
GOOGLE
1-11-2026
Full Star Full Star Full Star Empty Star Empty Star

(Translated by Google) undefined (Original) Overall, a pretty painless process to buy a decently priced truck. Issues came when trying to get clarification from financing on tax rates that were inaccurate for my purchase location. I requested clarifying questions and Jake was in financing. Jake seemed annoyed for me to ask what tax rates were and why they seemed to differ from my math. When actually purchasing the vehicle we worked with Ashlee who was great. There were some questions after the purchase in which I needed finance help, and it was difficult to get in touch with them once the sale was complete. After emails and several phone calls over several weeks, I was able to get in touch someone. Jake was the person working and he was extremely rude and seemed annoyed to explain things to me. If you purchase from Sheehy Stafford make sure you work with Ashlee if possible, I do not recommend working with Jake. Honestly I probably will not purchase from this location again just based on my interactions with him.

Armando Guadalupe
Armando Guadalupe
GOOGLE
12-24-2025
Full Star Full Star Empty Star Empty Star Empty Star

Helped by sales person Mo. I can say his service was underwhelming perhaps even non existent. His service was so poor even his manager jumped in trying to give him a hint and he was rude to his manager. I’ve purchased 4 vehicles from this Toyota and will purchase more but definitely not from Mo. Do yourself a favor and steer clear for. This salesperson.

Alonso W.
YELP
1-19-2026
Full Star Empty Star Empty Star Empty Star Empty Star
Marlon Damus
Marlon Damus
GOOGLE
1-16-2026
Full Star Empty Star Empty Star Empty Star Empty Star

I recently purchased a Toyota Tacoma from Sheehy Toyota of Stafford, and the experience after the sale has been extremely disappointing. Prior to purchase, the vehicle was represented to me in writing as a 2026 Tacoma. Two days after delivery, I discovered that the vehicle I was sold and contracted for is actually a 2025 model year. When I raised this discrepancy, management dismissed the concern entirely, stating that because the paperwork says 2025, there is nothing they are willing to do. This response ignores the core issue: pre-sale representation and reliance. Model year directly affects value, depreciation, and resale, and being told one thing before signing and discovering another after delivery is not acceptable. Rather than working toward a reasonable resolution, management chose to shut the conversation down. I am keeping the vehicle, but the way this situation was handled shows a lack of accountability and customer care. I would strongly advise buyers to double-check everything and not rely on verbal or written representations unless they are prepared to fight after the sale. Transparency and integrity mat

Alex Medinilla
Alex Medinilla
GOOGLE
1-14-2026
Full Star Empty Star Empty Star Empty Star Empty Star

I had an appointment for the state inspection at 9 AM on January 8th. I get there on time. I wait in the maintenance drive in bay for a good 15 minutes before I get seen by a senior service representative asking if I'd been seen. Everyone else was on the work phone or eating breakfast... Anywho the gentleman who checked me in told me two hours. We has also agreed to a scheduled oil change at the due milage that same day. I decided to wait those two hours. Two hours turned to 5 and a half later I just happened to go and ask at that time and that's when the car was finally ready. This was my very first time at this location. I purchased my vehicle at Alexandria and they've always been puntual and never encountered anything of this severity. The service representative said "there is no excuse" something about the tech scheduling rhetoric that they messed up with scheduling wise. I guess my biggest concern is between the appointment scheduler who told me after asking why do I need to schedule an appointment for a safety inspection " to make sure the techs know what they have planned for the day" and the experience of 5 hours waiting. I get seniority, I get different schedules, what I don't get is the redundant lack of communication between their selves. Maybe it was prejudice a common thing in North Stafford as it slowly becomes the next Woodbridge, a bad day for the person in charge? In short. Unacceptable and very surprising for Toyota. That's my rant, and my 🪙🪙.

Rohan Gordon
Rohan Gordon
GOOGLE
1-7-2026
Full Star Empty Star Empty Star Empty Star Empty Star

Very very terrible service.I took my car in just for the 60k service and now my fan switch no longer has the Display light. The with grease all over the Glove box The Ac vent scratch up. The car is not Driving the same now it is vibrating when I'm stopped at traffic light. Sorry i took it toyota

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1 Cargo and load capacity limited by weight and distribution. Always properly secure cargo and cargo area.

2 EPA-estimated 21 city/28 highway/24 combined mpg rating for 2024 Grand Highlander XLE FWD and Limited FWD; EPA-estimated 21 city/27 highway/23 combined mpg rating for 2024 Grand Highlander XLE AWD; EPA-estimated 20 city/26 highway/22 combined mpg rating for 2024 Grand Highlander Limited AWD and Platinum AWD. EPA-estimated 37 city/34 highway/36 combined mpg rating for 2024 Grand Highlander Hybrid XLE FWD; EPA-estimated 36 city/32 highway/34 combined mpg rating for 2024 Grand Highlander Hybrid XLE AWD and 2024 Grand Highlander Hybrid Limited AWD; EPA-estimated 26 city/27 highway/27 combined mpg rating for 2024 Grand Highlander Hybrid MAX Limited AWD and Hybrid MAX Platinum AWD. Use for comparison purposes only. Your mileage will vary for many reasons, including your vehicle’s condition and how/where you drive. See www.fueleconomy.gov.

3 Never tow beyond a vehicle’s published towing capacities. Before towing, confirm your vehicle and trailer are compatible, hooked up and loaded properly and that you have any necessary additional equipment. The maximum you can tow depends on base curb weight plus the total weight of any cargo, occupants, and added vehicle equipment. Follow all instructions in your Owner’s Manual.