2025 Toyota Sienna for Sale in Stafford, VA


2025 Toyota Sienna

Starting at $41,485.00

Please see our incentives page for available current offers

Additional Vehicle Information

  • Features
  • Packages

Features

Features

  • Safety
  • Interior
  • Technology
  • Mechanical
  • Exterior
  • Comfort

Safety

Safety

Pedestrian safety sound generation
Rearview monitor in dash
Cross traffic alert rear
Pre-collision warning system audible warning, visual warning, pedestrian detection
Lane keeping assist
Traffic sign recognition
Check rear seat reminder
Automatic emergency braking front pedestrian, front
Impact sensor post-collision safety system, battery disconnect, door unlock, fuel cut-off, alert system
Child safety door locks
Child seat anchors LATCH system
Safety brake pedal system
Camera system rearview
Blind spot safety sensor/alert
Lane deviation sensors
Crumple zones front, rear

Airbags

Seat cushion airbags passenger front
Airbag deactivation occupant sensing passenger
Side airbags front, rear
Knee airbags driver
Front airbags dual
Side curtain airbags front, third row, rear

Security

Anti-theft system alarm, vehicle immobilizer
Power door locks anti-lockout, auto-locking

Mirrors

Side mirror adjustments power, manual folding
Side mirrors heated

Interior

Seatbelts

Emergency locking retractors third row, rear, front
Seatbelt pretensioners front, rear
Seatbelt force limiters front, rear
Seatbelt warning sensor front
Third row seatbelts 3-point
Rear seatbelts 3-point
Front seatbelts 3-point

Seats

Driver seat power adjustments height, 8, reclining
Third row headrests 3, adjustable
Rear headrests 3, adjustable
Passenger seat manual adjustments 4, reclining
Rear seat folding split
Front headrests 2, adjustable
Third row seat type 40-60 split bench
Front seat type captains chairs
Upholstery cloth
Rear seat type 40-20-40 split bench, folding removable center seat
Rear seat manual adjustments reclining
Third row seat folding fold flat into floor, split

Steering

Turns lock-to-lock 3.1
Steering ratio 14.3

Technology

Audio System

Radio voice operated, touch screen display, AM/FM, HD radio
Auxiliary audio input Bluetooth, USB, iPod/iPhone
Internet radio app Gracenote
Antenna type diversity, mast
Total speakers 6
Radio data system
Speed sensitive volume control
Satellite radio SiriusXM

Telematics

Electronic messaging assistance with read function, voice operated
Wi-Fi hotspot
Smart device app function vehicle location, maintenance status, maintenance scheduling, security event/collision alert
Driver assistance app roadside assistance
Smart device app compatibility Toyota Connected Services
Wireless data link Bluetooth
Hands-free phone call integration voice operated

In Car Entertainment

Connected in-car apps Google POIs, Google search
Infotainment screen size 8 in.
Smartphone integration wireless Apple CarPlay, wireless Android Auto
Infotainment Toyota Audio Multimedia

Instrumentation

Instrument cluster screen size 7 in.
Warnings and reminders lamp failure, low oil pressure, coolant temperature warning, low fuel level, maintenance due
Clock
Digital odometer
External temperature display
Multi-function display
Fuel economy display MPG, range
Trip odometer

Mechanical

Drivetrain

Drive mode selector
4WD type on demand

Engine

Auto start/stop
Electric Motor HP 180
EV battery capacity 1.9 kWh
Hybrid Gas Engine HP 189
Hybrid Gas Engine Torque 176
Electric motor battery type nickel-metal hydride
Electric Motor Power Output (Kilowatts) 134
Hybrid gas Engine Torque@RPM 4400
Hybrid Gas Engine HP@RPM 6000
Electric Motor Torque 199
Battery saver
Auxiliary oil cooler

Brakes

Rear brake diameter 12.5
Rear brake type ventilated disc
Emergency braking preparation
Front brake diameter 12.9
Front brake type ventilated disc
Regenerative braking system
Braking assist
Electronic brakeforce distribution
ABS 4-wheel
Power brakes
Electronic parking brake auto off
Cornering brake control

Suspension

Front suspension classification independent
Rear suspension classification independent
Front struts MacPherson
Rear suspension type multi-link
Rear spring type coil
Front spring type coil
Front suspension type lower control arms
Rear shock type gas
Front shock type gas
Rear stabilizer bar diameter 15 mm
Front stabilizer bar diameter 27 mm

Stability and Traction

Stability control
Traction control
Hill holder control
Trailer stability control

Hybrid

Starter type motor/generator

Exterior

Lights

Daytime running lights LED
Taillights LED
Headlights auto high beam dimmer, LED, wiper activated, auto delay off, auto on/off
Exterior entry lights approach lamps

Tires and Rims

Wheels aluminum alloy
Tire type all season
Tire Pressure Monitoring System
Spare tire kit tire sealant, inflator kit

Roof

OEM roof height undefined

Windows

Rear wiper intermittent, auto-on in reverse, with washer
Heated windshield wiper rests
Liftgate window fixed
Window defogger rear
Front wipers variable intermittent
Power windows safety reverse
Rear privacy glass

Exterior Features

Side door type dual power sliding
Rear trunk/liftgate liftgate
Front bumper color body-color
Mirror color body-color
Door handle color body-color
Rear spoiler roofline
Rear spoiler color body-color
Grille color black
Window trim chrome
Rocker panel color body-color
Rear bumper color black

Comfort

Comfort Features

Armrests dual front, rear outboard seats
Dash trim simulated alloy
Center console trim simulated wood
Door trim simulated wood
Interior accents metallic-tone
Floor material carpet
Steering wheel trim urethane

Convenience Features

Wireless charging station front
Adaptive stop and go cruise control semi-automatic
Autonomous lane guidance lane centering
Power outlet(s) USB-C front, USB-C rear, USB-C third row, 12V front
Cupholders front, third row, illuminated, rear
Steering wheel tilt and telescopic
Adaptive cruise control
Sunshade side window
Center console front console with storage, illuminated
One-touch windows 4
Reading lights front, rear, third row
Power steering variable/speed-proportional
Easy entry manual rear seat
Cargo area light
Multi-function remote keyless entry, panic alarm, trunk release
Power windows lockout button
Overhead console front
Steering wheel mounted controls audio, cruise control, phone, multi-function, voice control
Rearview mirror manual day/night
Push-button start
Vanity mirrors dual illuminating
Assist handle passenger side, rear
Conversation mirror
Storage front seatback, grocery bag holder, cargo tie-down anchors and hooks, sunglasses holder, door pockets, accessory hook

Air Conditioning

Rear air conditioning automatic climate control, independently controlled
Front air conditioning automatic climate control
Front air conditioning zones dual
Rear air conditioning zones single
Humidity/dewpoint sensors
Air filtration
Rear vents third row

Packages

5 Packages Available

expand/collapse
Preferred Accessory Package w/All-Weather Floor Liners
$344

Includes front, second and third-row all-weather floor liners, cargo net, and first aid kit with PPE.

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Preferred Accessory Package w/Carpet Mats
$344

Includes front, second and third-row carpet floor mats, cargo net, and first aid kit with PPE.

expand/collapse
Protection Package
$495

Includes alloy wheel locks, body side moldings, and front and rear mudguards.

expand/collapse
Outdoor Package
$470

Includes first, second, and third row all-weather floor liners, roof rack cross bars, and first aid kit with PPE.

expand/collapse
LE Plus Package
$1700

Includes auto-dimming rearview mirror and HomeLink universal transceiver, power tilt/slide moonroof with sunshade, black roof rails, 8-in. Toyota Audio Multimedia system, 8 speakers, and 1-year Remote Connect subscription.

Green Score

EPA Green Score ( California LEV-III SULEV30 ?
EPA and California-required standards. The names refer to tables of numerical limits for the various air pollutants allowed by the standards.
)

Fuel Type Gasoline
Air Pollution Score ?
The Air Pollution Score is based on the government emission standards for which the vehicle was certified to comply with and reflects vehicle tailpipe emissions that contribute to local and regional air pollution, creating problems such as haze, and health issues.
6
1
6
10
Greenhouse Gas Score ?
This score reflects fuel emissions of carbon dioxide (CO2) and other greenhouse gases.
7
1
7
10
Smartway ?
SmartWay is a designation earned by those vehicles that have combined Air Pollution and Greenhouse Gas Scores that place them in the top tier (approximately the top 20%) of environmental performers. SmartWay Elite is reserved for the best of the best.
N/A

EPA Green Score ( Federal Tier 3 Bin 30 ?
EPA and California-required standards. The names refer to tables of numerical limits for the various air pollutants allowed by the standards.
)

Fuel Type Gasoline
Air Pollution Score ?
The Air Pollution Score is based on the government emission standards for which the vehicle was certified to comply with and reflects vehicle tailpipe emissions that contribute to local and regional air pollution, creating problems such as haze, and health issues.
6
1
6
10
Greenhouse Gas Score ?
This score reflects fuel emissions of carbon dioxide (CO2) and other greenhouse gases.
7
1
7
10
Smartway ?
SmartWay is a designation earned by those vehicles that have combined Air Pollution and Greenhouse Gas Scores that place them in the top tier (approximately the top 20%) of environmental performers. SmartWay Elite is reserved for the best of the best.
N/A

Crash-Test Ratings

2025 Toyota SIENNA HYBRID VAN AWD

Overall
Full StarFull StarFull StarFull StarFull Star
Front Crash Overall
Full StarFull StarFull StarFull StarEmpty Star
Front Crash Driver
Full StarFull StarFull StarEmpty StarEmpty Star
Front Crash Passenger
Full StarFull StarFull StarFull StarEmpty Star
Side Crash Overall
Full StarFull StarFull StarFull StarFull Star
Side Barrier Overall
Full StarFull StarFull StarFull StarFull Star
Side Barrier Driver
Full StarFull StarFull StarFull StarFull Star
Side Barrier Passenger
Full StarFull StarFull StarFull StarFull Star
Side Pole Driver
Full StarFull StarFull StarFull StarFull Star
Side Combined Front
Full StarFull StarFull StarFull StarFull Star
Side Combined Rear
Full StarFull StarFull StarFull StarFull Star
Rollover
Full StarFull StarFull StarFull StarEmpty Star

Awards

Award
Best Fleet Value in America: Vans (2025 Model)
- Vincentric

Award
Best Value in America: SUV and Van Brand (2025 Model)
- Vincentric

Award
Best Value in America: SUVs and Vans (2025 Model)
- Vincentric

Award
Editors Choice Awards: Vans and Minivans (2025 Model)
- Car And Driver

Award
Green Van of the Year: Finalist (2025 Model)
- Green Car Journal

Dealership Information

Current Inventory

There are currently no 2025 Toyota Sienna AWD LE 8-Passenger 4dr Mini-Van for Sale in inventory

Disclaimer

All pricing and details are believed to be accurate, but we do not warrant or guarantee such accuracy. The prices shown above may vary from region to region, as will incentives, and are subject to change. Vehicle information is based on standard equipment and may vary from vehicle to vehicle. Call or email for complete vehicle-specific information.

While every reasonable effort is made to ensure the accuracy of this information, we are not responsible for any errors or omissions contained on these pages. Please verify any information in question with Sheehy Auto Stores. We do not add additional reconditioning or certification fees to our posted online pricing, a majority of our competitors will add these fees to their price. We make every effort to provide accurate information, please verify options and price before purchase, Sheehy is not responsible for errors or omissions. All vehicles are subject to prior sale. Quoted price available on in-stock units only. All prices are exclusive internet prices only. Financing is subject to approved credit through a designated lender. Price excludes tax, tags, and a processing fee of $998 . Some manufacturer rebates and incentives require financing through the manufacturer. Some manufacturer rebates are not compatible with special manufacturer finance offers. Manufacturer Rebates and incentives are valid during the time period set by the manufacturer and are subject to change without notice. Additional manufacturer rebates and incentives may apply to those who qualify and may lower the sales price. See dealer for details. Additional fees may apply to new vehicles transferred from other locations. A $100 transfer fee will be added to the price of all used vehicles transferred in from other locations. An additional $100 will be applied to vehicles transferred over 50 miles. Sheehy Value pre-owned vehicles are NON-transferable.

*These estimates reflect new EPA methods beginning with 2008 models. Your actual mileage will vary depending on how you drive and maintain your vehicle. Actual mileage will vary with options, driving conditions, driving habits and vehicle's condition. Mileage estimates may be derived from the previous year's model.

Testimonials

Estefany campos
Estefany campos
GOOGLE
2-3-2026
Full Star Full Star Full Star Full Star Full Star

I really enjoyed the treatment

Malcholm Reese
Malcholm Reese
GOOGLE
2-3-2026
Full Star Full Star Full Star Full Star Full Star

Outstanding service!! Even during my travels overseas, my service manager took the time to reach out via WhatsApp to discuss the situation/condition of my car.

William Rulapaugh
William Rulapaugh
GOOGLE
2-2-2026
Full Star Full Star Full Star Full Star Full Star

This is our fourth time purchasing from Sheehy Toyota and it's always amazing! This dealership is truly great!

Carlos Ayala
Carlos Ayala
GOOGLE
1-31-2026
Full Star Full Star Full Star Full Star Full Star

Cecilia in sales is amazing! She listened to everything we wanted and needed and showed us the most amazing car! 100% customer satisfaction survey!!!

patti Schmidt
patti Schmidt
GOOGLE
1-29-2026
Full Star Full Star Full Star Full Star Full Star

Sam was the best. He always is so polite and very knowledgeable. Hi is great

Kathleen Gates
Kathleen Gates
GOOGLE
1-28-2026
Full Star Full Star Full Star Full Star Full Star
Eric Ofei
Eric Ofei
GOOGLE
1-28-2026
Full Star Full Star Full Star Full Star Full Star
Hagar Oforiwaa
Hagar Oforiwaa
GOOGLE
1-23-2026
Full Star Full Star Full Star Full Star Full Star
Anthony Kha
Anthony Kha
GOOGLE
1-21-2026
Full Star Full Star Full Star Full Star Full Star

Matt Pingol is my Service Advisor. Great customer service and I like how the tech sent me a video of what he did. I feel terrible for not remember the gentlemen’s name. Will definitely be coming back to Sheehy Toyota. Thanks guys!!!

Elder Morales
Elder Morales
GOOGLE
1-21-2026
Full Star Full Star Full Star Full Star Full Star

(Translated by Google) Good service, excellent customer service (Original) Buen servicio buena atención al cliente excelente

Steven Sisson
Steven Sisson
GOOGLE
1-21-2026
Full Star Full Star Full Star Full Star Full Star

Josh in service took great care of me, answered all of my questions, and kept me informed during the time I was there for my services. Excellent customer service and experience, highly recommend.

c s davidson
c s davidson
GOOGLE
1-21-2026
Full Star Full Star Full Star Full Star Full Star

Brian Coucher was very helpful and knowledgeable, presented the used vehicle accurately. He also went further in picking me up from the Stafford airport (I flew in from NC to view/purchase) and was familiar with the history of the vehicle and willing to allow the test drive in the modes (interstate and local driving). There was a 30 - 45 minute delay after determining that I would purchase the vehicle. This involved prep of the vehicle and while awaiting to sign documents in "finance". However the process with the gentleman in finance was straightforward (I had certified check for total) and took only about 5-10 minutes. Normally I would not have mentioned the wait times, but I was anxious to get on the road and avoid traffic around DC to F'burg. Overall the experience was excellent. Compared to other Toyota dealers (I buy Toyota vehicles almost exclusively) for shopping and purchases, I found this dealership, and Mr. Coucher to be the most easy to work with at all levels of interaction.

Ian Atkins
Ian Atkins
GOOGLE
1-21-2026
Full Star Full Star Full Star Full Star Full Star

Jimmy Leveque provided exemplary customer service, he took time and patiently explained all the hi tech features of the new Camry to us. We did not feel pressured or rushed in the purchase. Jimmy is not like the stereotypical car salesman, he cares is knowledgeable and is a huge asset to Sheehy sales in Stafford. Based on this interaction my wife is asking would I like a new truck!! You just cant get better than that.

Jaxon Foertsch
Jaxon Foertsch
GOOGLE
1-14-2026
Full Star Full Star Full Star Full Star Full Star
Kevin Gerald
Kevin Gerald
GOOGLE
1-14-2026
Full Star Full Star Full Star Full Star Full Star

The best Toyota in the country, sale person are great financially person the best

Sharon Mullins
Sharon Mullins
GOOGLE
1-14-2026
Full Star Full Star Full Star Full Star Full Star
Adan Medina
Adan Medina
GOOGLE
1-14-2026
Full Star Full Star Full Star Full Star Full Star

Stephani is the best! Purchased our 2025 Sienna and 2026 Supra with her. Couldn’t recommend any other dealer!! Sheehy is the best.

Dana House
Dana House
GOOGLE
1-13-2026
Full Star Full Star Full Star Full Star Full Star

(Translated by Google) undefined (Original) Had an excellent car buying transaction at Sheehy Toyota of Stafford!! I got a great trade in value for my car, and decided to buy a new car!! When I wasn’t really planning on buying, the deal was so good I couldn’t pass it up! Really? Yes Really!! Ask for Mo Sagal for a sales person!!

Jeffry During
Jeffry During
GOOGLE
1-13-2026
Full Star Full Star Full Star Full Star Full Star

(Translated by Google) undefined (Original) If you want a vehicle, a vehicle that is built for you in mind, then go see the folks a SheehyToyota in Stafford Virginia. Right people, right price, right results!

daniel summerall
daniel summerall
GOOGLE
1-13-2026
Full Star Full Star Full Star Full Star Full Star
Jorge F
Jorge F
GOOGLE
1-8-2026
Full Star Full Star Full Star Full Star Full Star

(Translated by Google) undefined (Original) Always a great experience when I have my vehicle services at Sheehy Toyota of Stafford. Sam Sayes is always professional and very helpful.

Lacey Antaya
Lacey Antaya
GOOGLE
1-7-2026
Full Star Full Star Full Star Full Star Full Star
Nawid Haidari
Nawid Haidari
GOOGLE
1-7-2026
Full Star Full Star Full Star Full Star Full Star

Incredible and professional service from the Service department. Special thanks to Matthew Pingol!

Severin Moffo
Severin Moffo
GOOGLE
1-6-2026
Full Star Full Star Full Star Full Star Full Star
Mike White
Mike White
GOOGLE
1-6-2026
Full Star Full Star Full Star Full Star Full Star
Mirna Alvarado
Mirna Alvarado
GOOGLE
1-5-2026
Full Star Full Star Full Star Full Star Full Star
Wendy Rojas
Wendy Rojas
GOOGLE
1-5-2026
Full Star Full Star Full Star Full Star Full Star
Roxana Atela
Roxana Atela
GOOGLE
1-5-2026
Full Star Full Star Full Star Full Star Full Star

Excellent Customer service across the board !!!

Ricardo Henckell
Ricardo Henckell
GOOGLE
1-3-2026
Full Star Full Star Full Star Full Star Full Star

I went to Stafford Toyota this new year and I had the best customer experience I’ve had since I started coming here for my maintenance since 2023. Kaleb Vankinscott made sure I was taking care of to the fullest VIP service. He really went above and beyond for my experience at a dealership to be the best. Thank you 😀.

Johanna
Johanna
GOOGLE
12-31-2025
Full Star Full Star Full Star Full Star Full Star

Everyone was great. Andre made sure getting a car was simple and smooth. He answered all questions I had as someone who was new with everything. Made the process faster than I expected!

Sheryl Usener
Sheryl Usener
GOOGLE
12-31-2025
Full Star Full Star Full Star Full Star Full Star
Adam Davis
Adam Davis
GOOGLE
12-30-2025
Full Star Full Star Full Star Full Star Full Star

Yaser helped us find the car we were looking for and helped us get exactly what we needed.

Alex Bercian
Alex Bercian
GOOGLE
12-29-2025
Full Star Full Star Full Star Full Star Full Star
Justin Hryckiewicz
Justin Hryckiewicz
GOOGLE
12-29-2025
Full Star Full Star Full Star Full Star Full Star
Gabrielle Wisniowicz
Gabrielle Wisniowicz
GOOGLE
12-29-2025
Full Star Full Star Full Star Full Star Full Star

Great and fast service. We just moved here from Alabama and were nervous about going to a new Toyota for our car to be serviced but we felt right at home here.

Shaleya Smith
Shaleya Smith
GOOGLE
12-26-2025
Full Star Full Star Full Star Full Star Full Star

Service was great

Adrienne Brooks
Adrienne Brooks
GOOGLE
12-24-2025
Full Star Full Star Full Star Full Star Full Star

Just purchased a car here and it was a smooth process and never once did I feel pressured at all. Micah was great, very happy with the whole transaction and would recommend anyone come shop here.

Joseph Harpine
Joseph Harpine
GOOGLE
12-24-2025
Full Star Full Star Full Star Full Star Full Star

Got Lucky Snagging My New MEAN MACHINE From These Great People! Insanely Excited and Will Be Working With Them Again To Get My Wife A New RAV4 Come Time! 😁

Chris Gallegos
Chris Gallegos
GOOGLE
12-24-2025
Full Star Full Star Full Star Full Star Full Star

Ryan and the team at Sheehy Toyota of Stafford went over and beyond to make sure we left with exactly what we wanted. That was the fastest buying experience we have ever had!

Thuy Nguyen
Thuy Nguyen
GOOGLE
12-24-2025
Full Star Full Star Full Star Full Star Full Star

Outstanding work & on timlely mannered to get me out to go to work without being overly late. Thank you kindly for your expertise. See you next visit.

Helen Herring
Helen Herring
GOOGLE
12-24-2025
Full Star Full Star Full Star Full Star Full Star

I called because my lift gate wouldn’t go down and the service guy talked us through it and it went down and is acting fine now. We are so thankful for the help that he gave us at Sheehy

muhammad dawood
muhammad dawood
GOOGLE
12-23-2025
Full Star Full Star Full Star Full Star Full Star
Tamaíya Bea
Tamaíya Bea
GOOGLE
12-23-2025
Full Star Full Star Full Star Full Star Full Star

Josh, from the service department, was amazing! Great customer service and he was knowledgeable about all the questions I had. Would definitely recommend him to a friend.

Howard Bailey
Howard Bailey
GOOGLE
1-7-2026
Full Star Full Star Full Star Full Star Empty Star

Micah & Seth were great to work with!

Phillip White
Phillip White
GOOGLE
1-11-2026
Full Star Full Star Full Star Empty Star Empty Star

(Translated by Google) undefined (Original) Overall, a pretty painless process to buy a decently priced truck. Issues came when trying to get clarification from financing on tax rates that were inaccurate for my purchase location. I requested clarifying questions and Jake was in financing. Jake seemed annoyed for me to ask what tax rates were and why they seemed to differ from my math. When actually purchasing the vehicle we worked with Ashlee who was great. There were some questions after the purchase in which I needed finance help, and it was difficult to get in touch with them once the sale was complete. After emails and several phone calls over several weeks, I was able to get in touch someone. Jake was the person working and he was extremely rude and seemed annoyed to explain things to me. If you purchase from Sheehy Stafford make sure you work with Ashlee if possible, I do not recommend working with Jake. Honestly I probably will not purchase from this location again just based on my interactions with him.

Armando Guadalupe
Armando Guadalupe
GOOGLE
12-24-2025
Full Star Full Star Empty Star Empty Star Empty Star

Helped by sales person Mo. I can say his service was underwhelming perhaps even non existent. His service was so poor even his manager jumped in trying to give him a hint and he was rude to his manager. I’ve purchased 4 vehicles from this Toyota and will purchase more but definitely not from Mo. Do yourself a favor and steer clear for. This salesperson.

Alonso W.
YELP
1-19-2026
Full Star Empty Star Empty Star Empty Star Empty Star
Marlon Damus
Marlon Damus
GOOGLE
1-16-2026
Full Star Empty Star Empty Star Empty Star Empty Star

I recently purchased a Toyota Tacoma from Sheehy Toyota of Stafford, and the experience after the sale has been extremely disappointing. Prior to purchase, the vehicle was represented to me in writing as a 2026 Tacoma. Two days after delivery, I discovered that the vehicle I was sold and contracted for is actually a 2025 model year. When I raised this discrepancy, management dismissed the concern entirely, stating that because the paperwork says 2025, there is nothing they are willing to do. This response ignores the core issue: pre-sale representation and reliance. Model year directly affects value, depreciation, and resale, and being told one thing before signing and discovering another after delivery is not acceptable. Rather than working toward a reasonable resolution, management chose to shut the conversation down. I am keeping the vehicle, but the way this situation was handled shows a lack of accountability and customer care. I would strongly advise buyers to double-check everything and not rely on verbal or written representations unless they are prepared to fight after the sale. Transparency and integrity mat

Alex Medinilla
Alex Medinilla
GOOGLE
1-14-2026
Full Star Empty Star Empty Star Empty Star Empty Star

I had an appointment for the state inspection at 9 AM on January 8th. I get there on time. I wait in the maintenance drive in bay for a good 15 minutes before I get seen by a senior service representative asking if I'd been seen. Everyone else was on the work phone or eating breakfast... Anywho the gentleman who checked me in told me two hours. We has also agreed to a scheduled oil change at the due milage that same day. I decided to wait those two hours. Two hours turned to 5 and a half later I just happened to go and ask at that time and that's when the car was finally ready. This was my very first time at this location. I purchased my vehicle at Alexandria and they've always been puntual and never encountered anything of this severity. The service representative said "there is no excuse" something about the tech scheduling rhetoric that they messed up with scheduling wise. I guess my biggest concern is between the appointment scheduler who told me after asking why do I need to schedule an appointment for a safety inspection " to make sure the techs know what they have planned for the day" and the experience of 5 hours waiting. I get seniority, I get different schedules, what I don't get is the redundant lack of communication between their selves. Maybe it was prejudice a common thing in North Stafford as it slowly becomes the next Woodbridge, a bad day for the person in charge? In short. Unacceptable and very surprising for Toyota. That's my rant, and my 🪙🪙.

Rohan Gordon
Rohan Gordon
GOOGLE
1-7-2026
Full Star Empty Star Empty Star Empty Star Empty Star

Very very terrible service.I took my car in just for the 60k service and now my fan switch no longer has the Display light. The with grease all over the Glove box The Ac vent scratch up. The car is not Driving the same now it is vibrating when I'm stopped at traffic light. Sorry i took it toyota

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